Shipping

Roteck, Inc. accepts orders using our web site. Payment can be made using checks, money orders or credit card.

The majority of our orders will ship within one to two business days depending on inventory and scheduling. If an item is out of stock, Roteck, Inc. will ship when the order is complete to minimize shipping expense. Prices and products within our catalog are subject to change without notice.

All orders will be shipped via USPS, unless UPS shipping is selected. Cerain order may be upgraded to UPS shipping at our discretion base on package weight. We ship to the continental United States, at this time. (We will contact you if your order ships to HI or AK with additional shipping charges that may apply.)  The following chart shows our cost per order size:

For orders that are under 1 pound:

Priority Mail Options For All Orders:

UPS Ground Options For All Orders (48 US states):

We guarantee your satisfaction with our product. For our standard product, you may return any item (except custom labels and tags) in its original condition for a full refund, replacement or credit if you are not happy with your purchase. All items need to be returned within 30 days of date of purchase. For our custom products, you may return any item in its original condition for a replacement or credit only if it does not perform. Due to the true custom nature of this product, we cannot be responsible for colors chosen, phrases chosen, or layout of the label. We can only refund the shipping cost if the return is a result of our error.  In the event your order is thought to be lost, there are two options:  (1) After the investigation is completed (and determined the package is lost) we will send a replacement.  (2) If you request your replacement prior to the investigation being completed, we reserve the right to charge for the replacement order until all investigations into the lost order are complete.  If the investigation shows the order is lost, the charge will be refunded.  If the investigation shows otherwise, the product must be returned or the charges will remain.

In order to  prevent fraudulent charges, we reserve the right to request additional information from the customer prior to processing an order.  This includes, but is not limited to, a fax containing a photo copy of the credit card and cardholder's drivers license.

We do not share or sell any of your information.  This includes your email address and all information used during the checkout process or on your custom labels.

Roteck, Inc. is in no way affiliated with, authorized, endorsed or licensed by PartyLite Gifts®, Avery®, or Country Bunny Bath & Body.  All of these companies names are either registered trademarks or trademarks of their corporation.